Privacy Policy

1.0. Scope.
All-Dai’s privacy policy is designed to outline the collection, use, and protection of personal information obtained through our services or interactions with our organisation. It encompasses the types of data we gather, how we utilise it, and the measures we employ to safeguard its confidentiality and integrity. Our commitment is to ensure transparency, providing users with clear insights into their privacy rights and how their information is managed. This policy extends to all individuals engaging with our organisation, emphasizing our dedication to maintaining the privacy and security of their personal data.

2.0. Purpose.
The purpose of All-Dai’s privacy policy to inform the community about how we collect, use, disclose, and protect personal information. This policy serves as a transparent guide outlining our commitment to safeguarding community and participant privacy ensuring compliance with relevant data protection laws and regulations.

3.0. Policy.
3.1. What we collect
All-Dai Pty Ltd (All-Dai) may collect the following information: name, contact information including email address, demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers.

3.2. What we do with the information we gather.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

3.3. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

3.4. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

3.5 Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


3.6. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information at bottom of this page. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held about you, please email us this request using our Contact Us information.

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Review Cycle.

Version 1 – Review Description: New. Section: New
Date Revised: November 2020. Date Approval November 2020.

Version 2 – Review Description: Nothing. Section: Nothing
Date Revised: November 2022. Date Approval November 2022.

Version 2 – Review Description: Inclusion of section 1.1 and 2.0. Section: 1.0, 2.0
Date Revised: April 2024. 

Confidentiality Policy

1.0 Purpose.

All-Dai Pty Lt (All-Dai) collects and stores information so it can provide a safe working environment, high quality services and meet its legal requirements.

All-Dai manages personal information in accordance with relevant legislation and disposal guidelines.

This policy supports All-Dai to apply National Standards Disability Services: Standard 1: Rights and into the future, National Disability Insurance Scheme Practice Standards: 1. Rights and Responsibilities (Privacy and Dignity); 3. Provision of Supports (Access to Supports)

2.0           Scope.

This policy applies to all staff, contractors, volunteers, or students/trainees who may have access to confidential information in the course of their duties at All-Dai.

3.0.  Policy.

3.1.   Obligations.

  • All employees are required to maintain the confidentiality of any information deemed confidential by the company, regardless of its form (written, verbal, electronic etc.).
  • Confidential information should only be accessed and used for legitimate business purposes and disclosed on a need-to-know basis.
  • All-Dai will provide clients and caregivers a copy of this policy upon initial engagement to ensure all parties understand the policy and record on the client’s file.

3.2.      Handling of confidential information.

  • Employees must take reasonable precautions to prevent unauthorised access to confidential information, including keeping physical documents secure, using strong passwords for electronic systems, and refraining from discussing sensitive matters in public or insecure environments.
  • Confidential information should not be shared with external parties without prior authorisation from management or a legal representative.

3.3.  Confidentiality Agreements.

  • As a condition of employment, employees agree that they will maintain confidentiality when accessing certain types of confidential information.

3.4. Reporting of Breaches.

  • Any suspected or actual breaches of confidentiality must be reported promptly to All-Dai management.
  • Employees should cooperate fully in any investigations related to breaches of confidentiality and comply with any corrective measures implemented to mitigate risks.

3.5.  Retention and Disposal.

  • Confidential information should be retained only for as long as necessary to fulfill its intended purpose, as outlined in company policies or legal requirements.
  • When confidential information is no longer needed, it will be disposed of securely, following established protocols for shredding physical documents and deleting electronic files.

3.6.  Enforcement.

  • Violation of the confidentiality policy may result in disciplinary action, up to and including termination of employment or legal action, depending on the severity of the breach and applicable laws and regulations.
  • Personal information is collected with consent and is used where the information is needed to provide services and meet compliance
  • Information is protected from misuse, loss, and unauthorised
  • Information not needed by All-Dai is destroyed as soon as practicable in a way that complies with all legal and compliance
  • Reasonable steps are taken to ensure information is complete, current, and
  • Personal information is only ever released if required by law, agreed to through the informed consent of the individual or if a person requests to see their own personal

4.0. Roles, responsibilities and delegations.

All-Dai management is responsible for the confidentiality policy and procedure of the organisation. All employees are however expected to act responsibly and report any concerns the moment they are identified.

5.0.  Definition.

  • Confidential Information: any information that identifies a person, their records, intellectual property, and any information disclosed by clients, employees, or third parties under non-disclosure agreements.
  • Informed consent: voluntary agreement and/or action where the person making the decision has appropriate information, understands the consequences of the decision and capacity to make the decision those rights associated with the Universal Declaration of Human

6.0.       Supporting Documents.

  • Confidentiality Procedure
  • Confidentiality Agreement Template

7.0.       Evaluation.

This policy will be reviewed every year to ensure that the policy remains up to date, practical and effective.

8. Review Cycle.

Version 1 -Review description: New. Date Revised: May 2020. Date Approval May 2020.

Version 2 – Review description: Nothing. Date Revised: May 2022. Date Approval May 2022.

Version 3 – Review description: Refresh policy. Date Revised: May 2024. Date Approval May 2024.

Complaints and Feedback

If the participant wishes to discuss feedback or a complaint, they have a number of options available to them. 

This includes direct contact with All-Dai Directors regarding their concerns via phone 0409 508 841 or email

If the participant does not wish to raise the issue with All-Dai directly, they are able to contact the NDIS commission directly on 1800 035 544, email or for an advocate support

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