All-Dai Goals Agreement – Terms and Conditions

All-Dai agrees to:

  • Provide you with written information in your preferred format about the types of support to be offered;
  • Work with you to provide supports in a manner that suits your needs;
  • Treat you with courtesy and respect;
  • Ensure our services are culturally appropriate, safe and sensitive to your personal diversity;
  • Communicate openly and honestly and in a timely manner;
  • Listen to your feedback and work to resolve problems quickly;
  • Review the service with you in one month, followed by another review every three months where possible;
  • Where possible, provide 48 hours’ notice of cancellation;
  • Protect your privacy and confidential information, in accordance with the Australian Privacy Principles outlined in the Privacy Act and any applicable state or territory All-Dai will only collect, use, disclose and/or store personal information relevant to the delivery of services and the business activities that support this. All-Dai’s Privacy Policy is available on our website:
  • Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, Aged Care (Living Longer Living Better) Act 2013 and rules, and the Australian Consumer Law;
  • Keep accurate records on the supports provided to you; and
  • Upon request, provide an invoice or statement of the support delivered to you.

Participant’s responsibilities

 I, or my authorised representative agree to:

  • Work with All-Dai to ensure that services and supports delivered meet my needs;
  • Treat those involved in the delivery of my supports with courtesy and respect;
  • Talk to All-Dai if I have any concerns about the services or supports being provided;
  • Where possible, provide 48 hours notice of cancellation, or I may be invoiced by All-Dai up to the full amount of the services for cancellations;
  • Communicate and/or provide a copy of details for any eligible funding sources (i.e. NDIS) that are relevant to All-Dai and ensure that All-Dai is made aware of and/or has a copy of my most current plan.

Should either party need to substantially change when or how supports are to be provided, we agree to give two weeks’ notice.

If All-Dai does not provide notice in the time specified, All-Dai will rearrange the missed/cancelled support at no cost to you at another time suitable to both of us. Should changes start to happen on a regular basis, we both agree that it is time to discuss and review the Service Agreement.

We agree that any additional hours or changes to your goals in this Agreement will be in writing, signed and dated.

Ending this Agreement

Should either party require this Agreement to end, we agree to give two weeks’ notice. If either party seriously breaches this Agreement then the requirement of notice is waived.

Feedback, Complaints and Disputes 

If you wish to give All-Dai feedback or if you are not happy with the provision of support  and wish to make a complaint, you can:

  • Talk to your service provider or their manager
  • Lodge a complaint via email:
  • Make a complaint via 0409 508 841

When submitting a Goals Plan for an NDIS participant, you confirm that this agreement has been explained to you or your authorised representative and that you agree to the agreement.

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